In this module, we will begin by understanding what AI agents and chatbots are, exploring their purpose and applications in enhancing customer engagement. We will review existing chatbot solutions, identifying their limitations such as rigid workflows and lack of adaptability, and then dive into AI-powered chatbot solutions. By understanding how Copilot enhances customer engagement through AI-driven solutions, students will gain a strong foundational understanding of what makes Copilot unique.

This module will cover initial setup and configuration to get users started quickly and efficiently, helping them navigate the platform with confidence and ease. Additionally, this module provides a hands-on walkthrough of setting up and configuring a Copilot account. Learners will explore the Copilot dashboard and its main components, including essential features such as creating and managing chatbots.

Customizing Copilot interactions is crucial for delivering a personalized and effective user experience. This module dives into response configuration, providing templates and options for setting up dynamic responses tailored to various business needs. Additionally, learners will explore how to connect various data sources, ensuring Copilot has accurate, up-to-date information and adheres to privacy and security standards.

This module focuses on deploying Copilot to live platforms. Participants will learn how to embed Copilot on different websites and applications, ensuring seamless integration with existing interfaces. The module also covers deployment settings, enabling learners to optimize Copilot's performance for various user environments

In this module, participants will learn how to fine-tune Copilot’s behavior and adjust settings to align with brand guidelines. From customizing response styles to using advanced settings for unique use cases, this module offers practical tips and best practices for maintaining a consistent user experience.

In this module, participants will explore the key concepts of automating workflows within Copilot, and learn how to integrate Copilot with third-party services to extend its functionality. Learners will practice setting up automated workflows to streamline tasks, enhance user engagement, and improve overall efficiency. Additionally, they will gain hands-on experience using APIs, webhooks, and Copilot's developer tools to create custom solutions, ensuring that their workflows are both functional and highly responsive.

In this module, participants will explore real-world showcases of Copilot's capabilities, featuring practical applications like Fify, Pixxy, and Chat with PDF. These examples demonstrate how Copilot can handle content-heavy workflows, enhance user interactions, and provide versatile solutions across different scenarios.